Microsoft Corporation has confirmed that there is a "small bug" in the Windows COM driver SERIAL.386 (Windows 3.11 Only) that causes a system crash when you try to activate a serial port. The bug usually occurs when running an older copy of Windows for Workgroups 3.11 on a fast 486 or Pentium PC with 16550 UARTs (high speed serial adapters). The bug has been fixed and a replacement SERIAL.386 driver file has been made available. The new driver can be found on the Free Software page in a file named WG1001.EXE.

To extract the new driver, copy the WG1001.EXE file to your hard drive and then run it to un-compress the files in it. When you un-compress the WG1001.EXE file, a README file will also be un-compressed along with the new SERIAL.386 driver. This README file contains complete instructions for replacing the defective driver as well as some technical notes from Microsoft regarding the symptoms of the bug and also, curiously enough, a list of sources for where you can obtain the file WG1001.EXE file.

If you cannot get the Wedge to operate properly after you have gone through the above procedures, then call or fax TAL Technologies for assistance at: Tel: (215)-469-0202 or Fax:(215)-469-0322. Please have the manual and your original Software Wedge diskette(s) at hand and, if possible, be at your PC with the Wedge running and your serial device connected when you call for support