"There is not a person I would rather recommend to someone than you. Boy, if every support person was like you, people would have to learn to speak without curse words, the average blood pressure of users/customers would drop significantly, etc.. I'd be more than happy to talk with any potential users (of TALtech software)."
"Once again I am very impressed with the prompt and helpful response. Much appreciated. It is great to see a company making a real effort to give good support."